Support
Getting help
How existing clients reach us, and what to include so a request can be worked without a round of questions first.
How to reach us
The contact routes and the hours during which they are staffed are set out in your service plan.
- Support line470-442-0464
- Support email[email protected]
- Support hoursAs set out in your service plan
If you need emergency support, call 470-442-0464 or email [email protected].
What to include in a request
The more of this you can supply up front, the faster the first response becomes useful rather than investigative.
- Who is affected: one person, a team, or everyone
- What you were doing when it happened, and what you expected instead
- The exact wording of any error message, or a screenshot of it
- When it started, and whether anything changed around that time
- Whether there is a workaround, and how urgent this is against your day
If this is a security incident
Suspected account compromise, ransomware, or fraudulent payment instructions should not go through the ordinary support queue.